Delivery Manager

About this role

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The team The Delivery function is responsible for the first-class delivery of priority projects across product and engineering. As an Associate Delivery Manager, you will work alongside experienced Delivery Managers, product and technical leads and a range of stakeholders to provide structure, coordination, visibility and momentum for some of the most exciting and impactful changes happening at Zopa Bank. You will lead smaller, less complex projects and support larger programmes, with the mentorship and support of the wider Delivery team to help you build confidence, capability and judgement as you grow. A day in the life:: With seven engineering domains, twenty squads, five core products and a customer base growing by the day, there is always work to be done at Zopa, the purpose of the Delivery function is to ensure that the right people are doing the right work, at the right time and in the most efficient way possible. More than managing specific projects, the delivery function is tasked with creating an environment conducive to agility, predictability, momentum and continual improvement. 1.Delivery Support A blanket term for numerous responsibilities that drive two key outcomes, these are increased predictability and increased momentum. The role will be expected to work alongside product managers, engineering managers and technical leads and duties include facilitating objective setting, road mapping, stakeholder engagement, surfacing and resolving blockers, shielding engineers from distraction and generally doing what needs to be done to allow squads to plan, prioritise and execute effectively. 2.Agility Agility is the ability to switch focus quickly and easily to meet the demands of the market, and this is now the expectation of any company operating within the Fintech industry and Zopa is no different. We are committed to the core agile methodologies and delivery frameworks which adhere to those principles. A focus of this role is proactively working with teams to identify opportunities to embed, experiment and mature processes and ways of working, absorbing what is useful and discarding what is not. 3.Health and Happiness The Delivery manager is not a line manager, but the role is responsible for being proactive in helping squads find time and space to reflect on and to improve team mood, morale and motivation. About you:: • Take a collaborative, servant-leadership approach, supporting and empowering teams to do their best work. • Are passionate about agile ways of working and how they can help teams deliver effectively. • Bring people together across teams to solve problems and work towards shared goals. • Have strong coaching and influencing skills, helping others build confidence and move forward. • Demonstrate excellent situational awareness, adapting your approach to the needs of the team and project. • Have experience delivering complex projects, managing competing priorities and keeping stakeholders aligned. Added bonus:: • Proficient experience using Jira and Confluence. • Experience in playing the Scrum Master role for at least 3 years across multiples engineering teams. • A Scrum Master (CSM) or Professional Scrum Master (PSM) certification • Previously worked in a Fintech environment. • Project/programme management experience. #LI-IB1 At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviews At Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030 , we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews : please don't use AI . These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.