IT Operations Engineer, Application Support

About this role

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do • Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets • Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed • Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users • Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements • Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness • Automate repeatable support activities to reduce manual effort, improve consistency, and accelerate response times • Maintain clear support procedures and knowledge materials that help the broader team resolve issues effectively • Mentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practices • Review incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experience What’s required • 5+ years of application support experience in financial services, including production support for business-critical trading applications • Prior experience in a team lead or senior role, including mentoring individuals with varying levels of experience • Experience working professionally with front-office users and technology teams in fast-paced environments • Experience with SQL, at least one scripting language, and Unix-based environments • Experience managing major outage communications and coordinating stakeholders through incident response • Strong understanding of order management and execution workflows across the trade lifecycle • Strong understanding of at least one asset class and familiarity with an additional asset class • Proven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situations • Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: • Private Medical and Dental Insurances • Generous parental and family leave policies • Volunteer opportunities • Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community • Mental and physical wellness programmes • Tuition assistance • Non-contributory pension and more About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.