Localisation QA Specialist

About this role

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London / UK Remote | 💰 £68,000 - £88,000 + Incentive Awards tied to your performance + Benefits What you’ll be working on: • You’ll help run and continuously improve the systems we use to quality assure Monzo’s localised product experiences. • You’ll work closely with our in-language Editors and Testers, Product and Engineering teams, and other localisation partners to make sure translated experiences can be reviewed effectively in the live product. • Rather than being responsible for making linguistic decisions in every language, you’ll help create the structure and support that enables our language specialists to do their best work – removing testing friction, providing context, improving coverage and making sure issues reach the right teams quickly. • As Monzo expands into new markets, you’ll help make our QA processes reusable and scalable so we don’t need to start from scratch for every language. Every day you’ll be: • Running and maintaining our localisation QA processes, including coverage tracking, journey inventories, priorities, QA checks, severity levels and reporting. • Working closely with in-language Editors and Testers to help them review localised experiences efficiently and consistently. • Creating and maintaining reusable test cases, playbooks, test recipes, deeplinks and other resources that make complex product journeys easier to review. • Acting as a point of contact when localisation reviewers are blocked, investigating issues and working with the relevant Product or Engineering teams to get testing moving again. • Supporting teams developing new features by helping them understand what localisation QA may be needed, where translated content appears and which journeys or edge cases should be reviewed. • Triaging localisation bugs and feedback, identifying duplicates and routing issues to the right place – whether that’s our translation tooling, Product or Engineering teams. • Making sure localisation tickets contain useful information such as build and device details, reproduction steps, screenshots or videos and string identifiers where possible. • Carrying out ongoing in-product spot checks and coordinating re-testing when product changes could introduce localisation regressions. • Helping apply straightforward, Editor-approved text fixes in our translation tooling where appropriate, with language specialists retaining final linguistic sign-off. • Identifying opportunities to use automation, AI and internal tooling to make localisation QA faster and more efficient. • Helping stakeholders understand localisation coverage, blockers and areas of risk ahead of launches and other important milestones. You should apply if: • You have experience in localisation QA, software QA, internationalisation, language operations or a related area. • You care deeply about the quality of customer-facing experiences and understand that a translation can be technically correct without feeling right in context. • You’re comfortable testing mobile or web products and working through complex user journeys. • You’re organised and enjoy turning complicated or manual processes into clear, repeatable ways of working. • You can prioritise testing based on customer impact and risk. • You’re confident working with Engineers, Product Managers, language specialists and other stakeholders. • You’re comfortable investigating problems, reproducing issues and gathering the information needed to help get them resolved. • You’re interested in how automation and AI can improve QA workflows, while recognising where human judgement is still important. • You’re a keen learner and enjoy documenting and sharing what you learn with others. • You’re excited by the challenge of helping localisation QA scale across multiple countries and languages. We are actively creating an equitable environment for all of our Monzonauts to thrive Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. We provide opportunities for sponsorship and mentorship; we are creating partnerships with organisations dedicated to supporting How we work 💻: Locations & Flexible Working : Our main tech hub is in London, but our engineers live everywhere in the UK— from Brighton to the Western Isles. We value meeting in person but there’s no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. ✨ Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays 🍽️. Teams also schedule time together often for work and play – in or around the office, or online. Set up a work schedule that delivers impact and fits your life. At Monzo, we value connections, flexibility, and wellbeing. We keep our meetings during core hours to stay connected and believe in maintaining work/life balance. You’ll be empowered to manage your work in a way that suits you and your team, giving you the freedom for children drop-offs and pick-ups, walking your dog or adventurous cat, avoiding peak commuting times or gym slots, appointments, or supporting your family in an emergency. 🕒✨ Work the way that works for you with Monzo! 💼 What’s in it for you 💰Base salary £68,000 - £88,000 + Incentive Awards tied to your performance + Benefits ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences The Interview Process: Our interview process involves three main stages: • Recruiter Call • Initial Interview • Role Specific & Behavioural Interview Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on tech-hiring@monzo.com #LI-Remote #LI-AL1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊