Partner Success Lead

About this role

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly • Over $300 million raised in funding • Over 2,800 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As our Partnerships Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth, and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us. WHAT WE ARE LOOKING FOR: Core requirements: • 8+ years’ experience in SaaS, Fintech or a high-growth business, ideally with 2–3 years at Senior Manager level • 50/50 Account Management & Business Development : balancing partner growth, relationship management and new business • People leadership : experienced in managing, coaching and developing high-performing teams • Growth mindset : able to develop and execute strategies that scale customer acquisition through existing and new partners • Strategic account management : confident managing complex portfolios and leading senior-level QBRs that drive growth • Tech-savvy : strong CRM and Partnership Management Platform (PRM) expertise • Creative & commercial : able to develop and execute innovative growth initiatives • Compliance-minded : understands brand, regulatory and risk requirements across third-party networks • Highly organised : able to navigate complex organisations, remove blockers and keep partners moving • Process-driven : identifies friction, improves processes and builds scalable solutions with Product and Operations KPIs: • Account Management: Partner retention, revenue growth, engagement, and expansion of existing accounts. • Business Development: New partner acquisition, pipeline generation, deal conversion, and revenue from new business. • Partnership Quality: Partner reactivation, performance, deal cycle time • Deal renewals/ or growth execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed Other requirements: • Strong communication, stakeholder management and influencing skills; able to secure buy-in across senior and cross-functional stakeholders • Consistently delivers projects, sets clear expectations and drives accountability • Translates strategy into structured plans, clear priorities and measurable outcomes • Proactively identifies inefficiencies, root causes and practical solutions • Comfortable operating in ambiguity and creating clarity for others • Leads cross-functional initiatives and builds strong internal and external relationships • Commercially minded, data-driven and focused on high-impact decisions • Gives and receives constructive feedback and continuously improves ways of working • Proficient in CRM tools and able to turn pipeline data into actionable insights WHAT YOU’LL GET IN RETURN: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get: • Competitive salary • Vitality Health Insurance, with a proactive focus on mental and physical wellbeing • 24/7 Employee Assistance Programme • 25 days holiday with the ability to buy extra days • We invest in your development with a professional L&D budget per year • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution • Spacious brand new office in Liverpool street with an all-day snacks bar • Enhanced family-friendly leave • 24 hours paid volunteering time off per year • Flexible working options • Sabbatical leave TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide .co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy . Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .