Sr. Manager, Cash Application

About this role

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are looking for an Accounts Receivable Specialist to join our Invoice to Cash (I2C) team within Revenue Accounting. In this role, you will own a portfolio of customer accounts and drive the collections lifecycle end to end: proactive outreach, dunning, dispute resolution, and ensuring customers pay in accordance with their contractual terms. You will be measured against clear SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach volume, and QA reviews of your work. Anthropic is growing quickly, and our I2C function is scaling with it. Beyond day to day portfolio management, we are looking for someone who will be a strong team contributor: sharing and absorbing best practices, helping shape our playbooks, and bringing thoughtful recommendations to improve our I2C processes and automation tooling. Key responsibilities • Own end to end collections activity for an assigned customer portfolio, executing against established dunning schedules and escalation paths • Conduct proactive customer outreach via email, phone, video, and other channels to secure on time payment in line with contractual terms • Investigate and resolve customer disputes and billing inquiries, partnering with internal stakeholders across Sales, Customer Success, Billing, Legal, and Revenue Accounting to ensure issues are prioritized and resolved in a timely manner • Consistently meet or exceed SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach, and internal QA reviews • Maintain accurate, detailed notes of all customer interactions, commitments, and dispute status in our ERP and in Tesorio • Monitor AR aging, flag at risk accounts early, and recommend action plans to management • Support cash application research, payment discrepancy resolution, and account reconciliations as needed • Contribute to month end close activities, including aging analysis and collection forecasts • Share learnings and best practices across the I2C team, and bring forward recommendations to improve our processes, controls, and automation tooling • Partner with Finance Systems and I2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements Minimum qualifications • Have experience working in a B2B SaaS company • Have experience operating in a hypergrowth or rapidly scaling finance organization • Have a strong working knowledge of collections, dunning, dispute resolution, and cash application processes • Have hands on experience with Tesorio, our collections tooling, or like tooling such as HighRadius, Growfin, and others • Have a track record of meeting or exceeding collections KPIs such as cash targets, DSO, aging, and CSAT • Have excellent written and verbal communication skills, with the ability to engage customers professionally across email, phone, and video • Are comfortable navigating cross functional stakeholders to drive dispute resolution with appropriate urgency • Have experience with ERP platforms (for example NetSuite, Workday, or similar) • Are proficient in Excel or Google Sheets, including pivot tables and lookups • Bring strong attention to detail and the ability to manage a high volume portfolio without sacrificing accuracy • Are a team player who actively shares best practices and welcomes feedback Preferred qualifications • Have 7+ years of experience in accounts receivable, collections, or a related Invoice to Cash function • Hold a Bachelor's degree in Accounting, Finance, Business Administration, or a related field • Have contributed to automation or process improvement initiatives within an I2C organization • Make heavy use of AI agents in their day to day work to drive efficiency and quality • Be familiar with credit risk and credit management concepts • Are passionate about Anthropic's mission to build safe, beneficial AI systems Deadline to apply: None. Applications will be reviewed on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $190,000 — $230,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.