Senior Content Designer

About this role

About Us: Moniepoi nt Group is a financial technology company digitizing Africa’s real economy by building a financial e cosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed . At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry . We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway, etc . We leverage artificial intelligence and data to make our decisions, but a lso have the technology and data-driven best practices used to support our businesses . About this role: As a Senior Content Designer at Moniepoint, you'll craft clear, engaging content that guides users through our financial products . You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms . Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards . You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey . This is a great opportunity to make a lasting impact on how users interact with Moniepoint's services . Responsibilities: • Conduct qualitative and/or quantitative customer research and validate content design . • Own the POV of the features, products, branding . • Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling . • Edit app copy with UX guidance for UI designers to get the best customer flow journey . • Deliver UX writing in the product across platforms and customer touch points . • Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services . • Act as a tone of voice consultant within Moniepoint to provide guidance across all communications . • Understand different language styles in translation for all our markets . • Participate in the creative process from concept to completion, providing insights and recommendations . • Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations . Experience & Background: • Bachelor’s degree in English, Communications, Journalism, or a related field . • Minimum of 3 years of experience as a UX writer or copywriter . • Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio . • Fintech or tech industry experience preferred . Skills & Competencies: • Demonstrated ability to write clear and engaging content for a variety of digital products and platforms . • Strong understanding of UX design principles and how content influences user behavior and interaction . • Familiarity with SEO best practices . • Familiarity with Agile project management tools like Workfront and design software like Figma . • Excellent collaboration and communication skills, with the ability to build relationships with teams and senior leaders across the business . • Detail-oriented with strong organizational skills, high reliability on delivery deadlines, and the ability to manage multiple projects simultaneously . What Success Looks Like in This Role: • Seamless end-to-end customer flow journeys enabled by clear, intuitive, and accessible UI copy across all product touchpoints . • Consistent application of brand voice and tone across all product lines and regional market translations . • Strong cross-functional alignment with design, product, engineering, and legal teams to ship compliant, user-centered features efficiently . • Measurable improvement in product usability and adoption driven by validated user research and strategic content design decisions . Why Join Us? • Cultivate your career in an environment dedicated to a culture of innovation, teamwork, and growth . • Competitive compensation, benefits, and career growth opportunities. • Fully remote work culture and support for professional development. What we can offer you • Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. • Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process • A preliminary phone call with one of our recruiters • A technical interview with the hiring manager • A panel technical interview. • A behavioural and technical interview with a member of the Executive team. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.