CRM Associate - Fixed Term Contract

About this role

About the team The CRM and Ops team is responsible for delivering best-in-class customer communications and in-app experience across Deliveroo’s global markets. Working closely with Product, Engineering, Data Science, Marketing and Local CRM teams, we build personalised customer experiences that drive engagement, retention and long-term growth. As the voice of the customer, we develop global CRM capabilities to execute high-quality campaigns at scale. We combine creativity, operational excellence and data-driven decision making to ensure every customer interaction is timely, relevant and impactful.   The Role As a Regional CRM & Ops Executive , you’ll play a key role in delivering CRM incentivised regional campaigns, ensuring operational excellence across your deliverables. You’ll be responsible for coordinating the regional CRM calendar and executing campaigns that span the set up of offers, inapp merchandising and CRM support. You’ll partner closely with Local CRM, Marketing, Product, Engineering and Data Science teams to align campaign priorities, improve execution processes and identify opportunities to optimise performance. You’ll combine strong organisational skills with a passion for customer experience, using data and experimentation to continuously improve campaign effectiveness. This role is ideal for someone who enjoys balancing campaign execution with operational improvements and is excited by working across multiple stakeholders and markets. This is a 12 month fixed term contract and will be a hybrid role requiring 3 days a week from our London HQ. What you’ll be doing • Own the day-to-day execution and coordination of the regional CRM initiatives, ensuring campaigns are delivered accurately and on time. • Build, proof, deploy and QA promotion set up and CRM campaigns across email, push notifications and in-app messaging. • Identify opportunities to improve CRM processes, campaign workflows and operational efficiency. • Lead the execution of regional CRM tests and experiments, working with stakeholders to prioritise learning opportunities. • Monitor customer behaviour, campaign performance and competitor activity to identify opportunities for optimisation. • Proactively manage stakeholder communication, ensuring priorities, timelines and dependencies are clearly understood. Requirements • Experience in CRM, lifecycle marketing or digital marketing. • Bachelor’s degree in Marketing, Business or a related discipline, or equivalent practical experience. • Experience delivering CRM campaigns using platforms such as Braze, Journey or similar. • Strong organisational skills with the ability to manage multiple projects and stakeholders simultaneously. • Strong communication and collaboration skills, with experience working across cross-functional teams. • High attention to detail and commitment to delivering accurate, high-quality campaigns. • Comfortable working in a fast-paced environment with changing priorities. • Experience using reporting tools such as Looker, Tableau or similar is preferred. • Basic understanding of HTML and CRM templates is desirable. • Experience supporting experimentation or A/B testing programmes is a plus. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!