Strategy & Operations Manager

About this role

Strategy & Operations Manager - Deliveroo for Work Deliveroo for Work is Deliveroo’s B2B arm, offering simple and flexible food solutions to corporate clients across all of our markets. We are on a mission to help businesses create satisfied and engaged teams by delivering great food for their working days. From team lunches to late-night meals to office events and even pantry supplies - Deliveroo for Work has every business food need covered. We’re looking for a Strategy & Operations Manager to join our London team. This is a hybrid role. In this role, you’ll help us build and lead critical cross-functional programs globally, owning strategy definition and driving execution in partnership with commercial and technical leadership.   What You’ll Be Doing You’ll be joining the Deliveroo for Work (DfW) team. DfW is Deliveroo’s B2B arm, offering simple, flexible food solutions to corporate clients across all of our markets—from team lunches and late-night meals to office events and pantry supplies. Here’s what your day-to-day might look like: • Define Strategic Initiatives: Lead the design and strategy of priority global initiatives (such as Plus for Business), coordinating cross-functional teams and owning overall goals. • Operationalise & Execute: Build playbooks and GTM models for local teams, taking concepts from zero to one and ensuring seamless operational execution across markets. • Bridge Product & Business: Partner closely with Product and Tech teams to navigate technical complexity and build scalable solutions that address client pain points. • Drive Global Consistency: Streamline processes to reduce operational complexity across regions while accounting for local competitive and cultural dynamics. • Deliver Data-Led Governance: Use data and insight tools to operate at a detailed level, tracking metrics to iterate quickly and build at maximum pace. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: • Strategy & Operations Expertise: Significant experience in strategy consulting or business operations within tech, marketplace, or B2B environments. • Cross-Functional Influence: Exceptional stakeholder management skills with a proven ability to build consensus across commercial, product, tech, and marketing teams. • Entrepreneurial Ownership: Demonstrated capability to operate with high autonomy in ambiguous environments, balancing strategic design with hands-on execution. • Analytical & Commercial Acumen: Strong data-driven approach using visualization tools to solve complex problems, coupled with a solid understanding of B2B monetisation and marketplace dynamics. • Leveraging Modern Tools: Practical understanding of how to apply AI tools to enhance operational output and surface strategic questions. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!