Rider Compliance Representative

About this role

Location: London or Manchester Working pattern: Hybrid (3 days in the office, 2 days at home) with shift patterns (including options across Monday–Sunday, with weekend rotations or fixed schedules depending on business needs) Languages: English required (French, Dutch, or Italian is a plus) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We are looking for an experienced and motivated operations professional to join our Rider Onboarding Operations team. This is a bustling and vibrant team that plays a central role in helping applicants become riders — ensuring we maintain enough riders in the fleet to meet customer demand and supporting applicants who encounter issues during their application journey. What You’ll Be Doing This is an exciting opportunity to join a fast-growing business and expand your operational capabilities. You will report directly to our Onboarding Team Lead and take ownership of the processes that drive applicants through the onboarding funnel — running audits, identifying inefficiencies, and implementing improvements to ensure everything runs as smoothly and efficiently as possible. Here’s what your day-to-day might look like: • Manage rider onboarding flows to ensure applicants move seamlessly through application pipelines to meet weekly hiring targets. • Support market expansion efforts by assisting with end-to-end launch operations, from initial application pages to hitting active rider targets. • Coordinate vendor operations by assigning daily tasks and performing weekly quality assurance checks to maintain high levels of productivity. • Drive fleet compliance by executing regulatory compliance sweeps to verify rider documentation and manage active pipelines. • Resolve compliance escalations from both internal and external stakeholders while continuously updating process and training documentation. • Mitigate fleet risk by proactively identifying, investigating, and escalating bottlenecks or compliance vulnerabilities with proposed solutions. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: • Exceptional communication skills with professional proficiency in written and spoken English. • Superb organizational skills and a high level of attention to detail when managing structured processes. • Strong collaborative mindset with a proven ability to work productively across teams in a fast-paced environment. • Adaptable problem-solving approach with the ability to maintain consistency, learn quickly, and escalate issues with proactive solutions. • Familiarity with digital tools such as Google Sheets and Salesforce, or a strong willingness and aptitude to learn them. • Multilingual capabilities in French, Dutch, or Italian are highly desirable but not required. Why Join Us? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. • 🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners. • 🌱 Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate. • 🧠 Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge. • 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.   Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!